Not right?

Let us know

Something went wrong with your order. That is a nuisance, and we would like to put it right. Tell us briefly what happened and we will take it up.

In a hurry? If the food has only just arrived and something is not right, call us straight away: 076 514 4011. We can often sort it out the same evening.

If you would rather we called you.

You will find it in your confirmation email.

We use your details only to handle this report. How we deal with them is set out in our privacy statement.

What happens to your report?

  • You receive an immediate email confirmation with a reference number.
  • We reply as quickly as we can, and within fourteen days at the latest.
  • If it is our mistake, we will make it good - remake it, refund it, or something else that fits.

Cannot reach an agreement with us?

You can then put your complaint to the European ODR platform for online dispute resolution. You may also go to court. We hope, of course, that it will not come to that.

Is it about allergens?

Then have a look at our allergen page first, and call us if you are in any doubt. That is quicker than a form.